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Support Desks 
 eSupport |
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eSupport is a robust and flexible support solution. Features a stable email helpdesk, complete
department handling, unlimited staff members with ability to set specific permissions, complete ticket
management, FAQ management, SMS forwarding, personalization (Seperate Calendar and Addressbook for staff),
A comprehensive web based interface for customers. Customers can create tickets via either web based
interface or through email, private messaging between staff members, ticket grouping based on priorities
and status, template based, ticket notes, ticket flagging, ability to specify custom fields, multi language support and a professional interface, ability to reply
directly via email client, ability to track emails, email actions, flood protection. And we use it at HN. 
Price: $14.95/mo | $99/yr (lite version) | $199/yr (full version) | $349 (owned licence)
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EdgePanel |
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Programmed in PHP with a SQL backend, EdgePanel v2 is a blistering fast application that gives you many
options to choose from. The support desk allows you to store "canned replies", merge tickets, mass reply,
open, close, e-mail clients, and much more! Keep track of your server hardware, allow clients to request
IP's, view the live status of each server, and much more!
Price: Free
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Cerberus Helpdesk |
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Cerberus Helpdesk provides enterprise-level e-mail management with a web-based interface that
is both visually and functionally optimized for extensive daily use. By indexing e-mail correspondence
in a database, an accumulation of past support experience is at your staff's fingertips in whatever
format you need. MySQL database, opensource GUI.
Price: Free Trial | $39.99/mo | $99/one-time purchase
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ExoPHPDesk |
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ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes
Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior
one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply
Private Messages. And Much Much More. Easy Web-Based Installation.
Price: Free
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InverseFlow Help Desk |
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InverseFlow Help Desk is a powerful help desk tool written in PHP and MySQL. Supporting unlimited
departments, unlimited techs and admininstrator monitoring the InverseFlow Help Desk has more management
and ticket responce options than any other help desk system. InverseFlow Help Desk is fast, simple and
effective. It is very easy to use for your customers. Some unique and awesome features include: support
for custom service surveys, POP3 Ticket Grabbing, Reply Time Statistics, Mass Ticket Reply, File Attachements
from ticket form and directly from E-mails, and more.
Price: $24.95/mo | $264.96 (owned licence)
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osTicket STS |
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osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login
when admin is accessed. Users will received an autoresponce when they send emails or see ticket created
info if using web-based form mail. They can also view ticket status online using their email/ticket# to
login. Alot of built in security features and more.
Price: Free
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Support Services Manager |
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SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete
Knowledge Base along with a robust support request or "trouble ticket" management system to your
existing support services. Through SSM, users will be able to easily manage these effective systems
and reduce the time and effort required in providing technical support. In addition, certain versions
of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single
sign-on environment, creating an easy, beneficial system to your users. New additions include numerous
patches to increase the stability of your installation.
Price: Free
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